Privacy Policy

Last Updated: 20 May 2026

Introduction

Whispered Path ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website whispered-path.com and use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you:

  • Fill out our consultation request form
  • Contact us via email
  • Subscribe to updates or newsletters
  • Request a quote or consultation

This information may include:

  • Name
  • Email address
  • Property address
  • Project details and requirements
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website addresses
  • Pages viewed and time spent on pages
  • Date and time of visits

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and service requests
  • Schedule consultations and site visits
  • Provide quotes and project proposals
  • Communicate with you about your project
  • Improve our website and services
  • Send you marketing communications (with your consent)
  • Comply with legal obligations
  • Protect against fraudulent or illegal activity

Legal Basis for Processing (UK GDPR)

We process your personal data based on the following legal grounds:

  • Contract: Processing is necessary to fulfill our contract with you or take steps at your request before entering a contract
  • Consent: You have given explicit consent for specific processing activities
  • Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights
  • Legal Obligation: Processing is required to comply with legal requirements

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist in operating our website or conducting our business, under strict confidentiality agreements
  • Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

  • Active client information: Duration of the project plus 6 years (for legal and warranty purposes)
  • Inquiry information (where no contract follows): 2 years
  • Marketing communications: Until you unsubscribe or request deletion

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request that we limit how we use your data
  • Right to Data Portability: Receive your data in a structured, commonly used format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected]

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a new "Last Updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 47 Thornfield Lane, Altrincham, Greater Manchester, WA14 2QR, United Kingdom

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: https://ico.org.uk
Helpline: 0303 123 1113